TotalBrokerage

A questionnaire is a series of steps or questions. Accounts will fill out information pertaining to an onboarding. This can be information being specified, documents being uploaded, signed or reviewed by managers.

You can create Onboarding Questionnaires in TotalBrokerage by clicking “Human Resources” and then “Onboarding” from your dashboard.

Once you enter the page, go to the actions button at the top right. Click Add a Questionnaire or click edit to change an existing onboarding.

You can select whether the Questionnaire belongs to the Brokerage or an Office, and you can give it a name and description.

Furthermore, there are 2 additional options at the bottom: 

1. Account cannot access TotalBrokerage until this questionnaire is complete: This will make the account unable to work within TotalBrokerage until their onboarding is fully completed.

2. This questionnaire must be completed within a certain time frame: This will send them reminders when the onboarding becomes over due.

In the bottom portion of the page, you can configure the steps for the Questionnaire.

The box at the top will be the main piece of information that is displayed to the user for that step.

The next box is going to be what happens during this step. There are 6 different types of "Work to Perform".

1. Enter Personal Details: You can configure account details in your User Field Setup and have accounts fill in this information during their onboarding. This will be stored on the details tab of their account.

2. Upload a Required Document: You can configure account files in your User Field Setup and have accounts upload these files during their onboarding. This will be stored on the files tab of their account.

3. Sign a Required Document: You can choose a document from your HR Forms Library for the account being onboarded to fill out and sign. You must also have configured an account file in your User Field Setup for this file to be put into.

4. Upload Miscellaneous Files: Allows the specified person to upload any documents into their Account files.

5. Complete Task: These are instructions or an acknowledgment for the person filling out the questionnaire to complete.

6. General Information: This allows the person filling out the questionnaire to put in their name and phone number.

7. Verify NAR Member ID: This will prompt the user to enter their NAR Member ID number. This will be checked in the NAR database to ensure it is in good standing.

For Enter Personal Details, you will select one of the User Field items for Account Detail to be entered.

For Upload a Required Documents, you will select one of the User Field items for Account File to be uploaded.

For Sign a Required Document, you will select one of the User Field items for Account File that the signed document will be uploaded to.

You will also need to choose a document to sign from your HR Forms Library.

For Upload Miscellaneous Files, Complete Task, and Verify NAR Member ID, there are no custom fields you need to setup.

For the General Information tab, you will select one of the User Fields for General Information to be entered. 

1. The account completing the questionnaire: This is the account that you are onboarding with this questionnaire.

2. A specific account: Once you select this, another selector will prompt you to select the account that needs to complete this step.
3. An account with a specific role: Once you select this, another selector will prompt you to select the role that needs to complete this task.

You may add additional information for the person filling out this step in the description field. 

The bottom three checkboxes can be used to configure what options at each step.

1. This step is required: This makes the step unable to be skipped.

2. Work for the step should be reviewed when complete: This makes the step have to be reviewed by the person who initiated the onboarding before it is marked as completed.
3. Notify me when that account completes this step: This will send a notification to the person who initiated the onboarding whenever this step is completed.

You can add additional steps by clicking the green Add a Step button at the bottom right.

You can reorganize steps by dragging them from the circled location below.

Be sure to press save when you are done.